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Recurring Billing Management System

Client Overview

Digizol is a company providing subscription based TV channel services approached us with a need to automate their subscription billing system. Their existing invoicing process was prone to errors, delays, and inefficiencies, leading to revenue leakage and poor customer experience

CHALLENGES

The client relied on manual invoicing, leading to missed payments and billing errors

The need to support payment gateways

Different pricing models, including tiered, usage-based, and one-time charges

Ensuring compliance with tax laws and financial reporting standards

Providing automated reminders and dunning management for failed transactions

Project Objectives

The primary goals of the Recurring Billing Management System were:

  • Automate invoicing and payment processing for subscription-based services
  • Reduce errors and operational costs associated with billing
  • Improve customer experience by offering seamless payment options
  • Ensure compliance with financial regulations and taxation policies
  • Generate insightful reports for better financial decision-making

Solution Implemented

We developed a customized Recurring Billing Management System with the following features:

Automated Billing & Invoicing

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  • Recurring invoices generated based on subscription cycles
  • Pro-rated billing for mid-cycle upgrades or downgrades
  • Auto-renewal and cancellation handling

Automated Dunning & Payment Recovery

  • Automatic retry mechanisms for failed transactions
  • Email and SMS notifications for upcoming and failed payments

Advanced Reporting & Analytics

  • Revenue forecasting and churn analysis
  • Real-time dashboards for financial insights

Regulatory Compliance & Security

  • GDPR compliance for handling customer data securely

Payment Gateway Integration

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  • Seamless integration with Stripe
  • Secure payment processing with PCI-DSS compliance

Flexible Subscription Management

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  • Support for multiple pricing models (One time, tiered)
  • Self-service portal for customers to modify or upgrade plans

Results & Impact

Digizol is a company providing subscription based TV channel services approached us with a need to automate their subscription billing system. Their existing invoicing process was prone to errors, delays, and inefficiencies, leading to revenue leakage and poor customer experience.

  • 75% Reduction in Billing Errors: Automation significantly reduced manual errors

  • 40% Increase in Payment Collection Rate: Dunning management and auto-retries improved collection efficiency

  • Enhanced Customer Satisfaction: Self-service portals and multiple payment options led to better user experience

  • Compliance Achieved: The system met tax and regulatory requirements, reducing legal risks

Conclusion

The Subscription Billing Management System transformed the client’s subscription management by automating payments, reducing errors, and improving customer retention. The successful implementation led to increased revenue efficiency and customer trust. Our robust, scalable, and secure solution has positioned the client for long-term business growth in the competitive SaaS market Interested in streamlining your billing operations? 

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